Little Harwood Heath Centre has a policy of ZERO TOLERANCE to violence and abuse toward its staff, patients, visitors or contractors.
Everyone has a duty to behave in an acceptable and appropriate manner. Staff have a right to work, as patients have a right to be treated in an environment that is properly safe and secure.
The NHS Zero Tolerance Policy
We operate the NHS Zero Tolerance Policy to safeguard staff and patient welfare. Our Team shall always show due respect and courtesy when dealing with Patients. In turn, we would request Patients to reciprocate the same. No form of aggression, verbal or physical in nature would be tolerated and may result in Patient removal and being reported to the Police.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, or an incident is serious, we may exercise our right to take action to have them removed, immediately if necessary from our list of patients.